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Privacy policy

Last updated: February 18, 2025

This Privacy Policy outlines how Gokulraas Cakeshop (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.gokulraasegglesscakes.com, (the "Site") or otherwise interact with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please review this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using or accessing any of the Services.

How We Collect and Use Your Personal Information

At Gokulraas Cakeshop (the "Site", "we", "us", or "our"), we collect personal information to offer our Services and improve your experience. The type of information we collect depends on how you interact with us.

Information We Collect Directly from You

We gather details when you engage with our Services, including:

  • Contact Information: Name, address, phone number, email.
  • Order Details: Billing and delivery addresses, payment info, email, and phone number.
  • Account Information: Username, password, and security questions for account protection.
  • Shopping Details: Items viewed, added to cart, saved loyalty points, reviews, referrals, and purchases.
  • Customer Support: Information shared during communications with us

You may choose not to provide some information, but it could limit access to certain features.

Information We Collect About Your Usage

We may automatically collect data on how you interact with our Site using cookies and other technologies. This may include device and browser information, IP address, and usage details.

How We Use Your Personal Information

We gather details when you engage with our Services, including:

  • Providing Products and Services: We use your personal data to process payments, fulfill orders, manage accounts, and handle returns or exchanges.
  • Marketing and Advertising: Your data may be used to send promotional materials and personalized ads.
  • Account Information: Username, password, and security questions for account protection.
  • Security and Fraud Prevention: We monitor your information to detect and prevent fraudulent activity.
  • Customer Support and Service Improvement: We use your information to assist with support, enhance your experience, and improve our Services.

You may choose not to provide some information, but it could limit access to certain features.

Information We Collect About Your Usage

We may automatically collect data on how you interact with our Site using cookies and other technologies. This may include device and browser information, IP address, and usage details.

Cookies

At Gokulraas Cakeshop, we use cookies to enhance your experience on our Site. These cookies help us remember your preferences, analyze site usage, and improve our services. We may also allow third-party providers to use cookies for advertising and service optimization.

By default, most browsers accept cookies, but you can adjust your browser settings to block or delete them. Please note that disabling cookies may affect the functionality of our Site and services, potentially causing some features to work improperly.

How We Disclose Personal Information

At Gokulraas Cakeshop, we do not sell, trade, or share your personal information with external parties. However, we may disclose your information to trusted partners who assist us in operating our website, managing our business, or delivering services to you, provided these parties agree to maintain confidentiality.

We may also disclose your information when required by law, to enforce our policies, or to safeguard the rights, property, or safety of our business or others.

Non-personally identifiable information may be shared with third parties for purposes such as marketing, advertising, or other uses.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may not be absolute and may apply only in specific situations. In some cases, we may refuse your request as permitted by law.

  • Right to Access: You may request details about the personal information we hold about you, including how we use and share it.
  • Right to Deletion: You can request the deletion of personal information that we have stored about you.
  • Right to Correction: If any personal information we hold is inaccurate, you may request corrections.
  • Right to Data Portability: In certain cases, you may request a copy of your personal information and ask us to transfer it to another third party.
  • Restriction of Processing:You can ask us to stop or limit how we process your personal information.
  • Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw that consent at any time.
  • Right to Appeal: If we decline to process your request, you have the right to appeal by responding directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, but you can opt-out anytime by using the unsubscribe option in those emails. However, non-promotional communications, such as updates regarding your account or orders, may still be sent.

Contact

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please contact us using the details below:

  • Email: gokulraasvegetarian@gmail.com
  • Phone: (+65) 63967769
  • Address: 19, Upper Dickson Road, Singapore 207478

    • Store Hours:

  • Mon to Thu: 8:30 AM to 6:30 PM
  • Fri to Sat: 8:30 AM to 4:30 PM
  • Sunday: Closed